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Returns
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Shipping
International Orders
- Australia
- Austria
- Canada
- Caribbean
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Japan
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- South Korea
- Spain
- Sweden
- Switzerland
- United Kingdom
International Shipping
How It Works
Please follow the the steps below to place an order:
·Add items to your shopping bag
·Click on checkout and fill out the required fields- billing address, shipping address, form of shipping.
International customers will only be charged for the product and shipment cost. Duties and taxes will be collected upon delivery.
For more information about shipping rates, tax and duty charges, and payment options, please click on your country's flag.
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NOTE: NOTE: If you are US Military, shipping to an APO/FPO address, please place your order using the US Checkout. Even if you are stationed overseas, your APO/FPO address makes you a US customer. If you are unsure about your address, or which checkout to use, please contact us at 855-CAVI-NYC or email us at service@cavinyc.com.
Returns
Returns will be accepted for up to 30 days from the date that your merchandise is delivered. Returned items must be sent back new and unworn with store tags attached. Items that appear to be worn, washed, or damaged are not eligible for return and will not be refunded. Sales are final for personal items such as underwear, swim wear, make-up and body jewelry. Customers are responsible for paying the postage on any return package mailed back to CaviNYC.com. We recommend that you protect yourself by purchasing tracking and insurance for your return package, as CaviNYC.com is not responsible for lost or damaged return shipments.
Send your package to:
CaviNYC.com — Returns Department
17 South Middlesex Ave.
Monroe Township, NJ 08831
On international shipments, CaviNYC.com will only process a refund for the merchandise returned. Shipping fees are non-refundable. If you require a refund of tax and duty paid at the time of delivery, this can be obtained through your country's Customs department.
Please allow us 1-2 weeks processing time to handle your return. We will send an email to let you know when your refund has been processed.
Contact Us
Our customer service specialists are available for you seven days a week. You are welcome to contact us via email or telephone.
Customer Service Hours of Operation7 Days a Week - 7:00AM to 1:00AM (EST)
E-MailPlease click on the link above and and fill out the form. A team member will reply within the next 24 hours.(EST)
PhoneWant to talk about it? Give us a call at 855-CAVI-NYC (855-228-4692). International callers can reach us at 001-858-634-5548.
