Return Policy

Making a Return

Returns will be accepted for up to 30 days from the date that your merchandise is delivered. Returned items must be sent back new and unworn with store tags attached. Items that appear to be worn, washed, or damaged are not eligible for return and will not be refunded. Sales are final for personal items such as underwear, swim wear, make-up and body jewelry.

Customers are responsible for paying the postage on any return package mailed back to CaviNYC.com. We recommend that you protect yourself by purchasing tracking and insurance for your return package, as CaviNYC.com is not responsible for lost or damaged return shipments.

Send your package to:

CaviNYC.com — Returns Department
17 South Middlesex Ave.
Monroe Township, NJ 08831

On international shipments, CaviNYC.com will only process a refund for the merchandise returned. Shipping fees are non-refundable. If you require a refund of tax and duty paid at the time of delivery, this can be obtained through your country's Customs department.

Please allow us 1-2 weeks processing time to handle your return. We will send an email to let you know when your refund has been processed.

Exchanges

CaviNYC.com does not process exchanges. All items mailed back to our Returns Department will be processed as refunds.

If you need an exchange, we recommend that you mail your item back for a refund and then place a new order for the new merchandise that you would like to purchase.